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Crisis Support Pet Care for Urgent Hospital Admission

Crisis Support Pet Care for Urgent Hospital Admission

When life throws unexpected challenges your way, especially in times of crisis, the last thing you should worry about is the well-being of your beloved pets. Whether you’re a health practitioner assisting patients, a support coordinator for NDIS participants, or someone facing urgent psychiatric treatment, PetCloud is here to offer peace of mind by connecting Pet Owners or their Medical Team, to a national network of police checked and insured home-based Pet Sitters and Support Workers for crisis support pet care.

How PetCloud supports Health Practitioners and Support Coordinators

As a health practitioner or support coordinator, your priority is the well-being of your patients or participants. When they face urgent hospitalization, or rehabilitation, one of the most pressing concerns is often, “Who will take care of my pet?” PetCloud is the solution that offers fast crisis support pet care, knowing that their pets will be cared for in home-based environment. By recommending PetCloud, you’re not just providing pet care; you’re helping to reduce the emotional stress and anxiety that often accompany sudden hospital admissions.

A woman with long dark hair sits in conversation with another woman who has blonde hair, discussing crisis support. A large German Shepherd dog, a symbol of pet care and comfort, is also present, sitting next to the dark-haired woman. They appear to be indoors, with a window in the background.
Psychiatric Patients sometimes share that they don’t want to leave their pets behind while they seek treatment as their pet is a great source of security, affection and happiness and they may not have a network of family and friends they can rely on for their pet’s care.

What is PetCloud?

PetCloud fills a critical gap in Australia’s support services, as there is no other national charity or government service offering this level of tailored, ancillary care support to assist a Participant in fulfilling their legal duty of care for animals while they are seeking treatment. PetCloud’s platform connects Pet Owners to services that are designed to complement NDIS-funded care and address a unique need not covered elsewhere.

PetCloud’s NDIS Support Workers are known for being willing and flexible to visit Patients in hospital car parks with their pets, or nearby dog parks, and with Nurse permission, even bring pets inside the hospital for a short visit.

One of the most powerful things about PetCloud is it’s unique pet jobs board which is a massive time-saver. It’s fast and free to post a job, this sends out a job alert in a 25km radius and available Sitters apply.

A laptop screen displays a website for pet sitting jobs in Australia. The site shows three pet sitting job listings on the left with pet photos, details, and earnings (ranging from $400 to $900). A map on the right side indicates job locations with map pins, connecting users to vital Crisis Support Pet Care services.

PetCloud is a private company partnered with RSPCA Queensland that runs a national sharing economy booking platform and pet jobs board. All bookings are carried out by Service Providers and are paid for upfront through the PetCloud Website or Apps.

NDIS funded Support or Privately Funded Self-serve Care Options

The team at PetCloud recognizes that every situation is unique, especially in urgent or emergency scenarios such as crisis support pet care. That’s why PetCloud enables both NDIS funded Support to be booked, or privately funded weekly instalment pet care options, giving you the flexibility to choose the care that best suits your needs and funding. Whether you require short-term or long-term care, you can search the platform for Pet Sitters who are equipped to handle a variety of requirements, ensuring your pet’s routine remains as stable as possible.

How NDIS funded bookings can get started

Disability support bookings involve more safeguards, verifications, training, and administration so PetCloud provides a dedicated point of contact you can speak to. Request a free quote or Request a call back with our NDIS Bookings Team Member.

How privately funded bookings can get started

Getting started with PetCloud is simple to do yourself (but we acknowledge can be hard if you are in crisis-mode, but give it a try). This way you can ensure your pet is cared for while you focus on your health:

  1. Post a Job: Visit PetCloud and post a pet care job in just a few clicks. It’s free and fast!
  2. Review Applications: Available Sitters in your area will apply for the job. You can review their profiles, read reviews from other Pet Owners, and choose the best fit for your pet.
  3. Meet & Greet: You or your next of kin can arrange a Meet & Greet with your chosen Sitter to ensure compatibility and peace of mind.
  4. Book and Pay Online: Once you’re satisfied, pay by booking the service and make a payment securely online through PetCloud. Your pet’s care is now sorted, allowing you to focus on your health and recovery.
Two women are greeting each other with a handshake at the front door of a house, signifying the beginning of much-needed crisis support. One woman is holding a dog by its leash. Both seem happy, and the doorway is framed by brick walls and a screen door. A play button overlay is displayed at the center.

It’s Reasonable and Necessary

All Pet Owners, including NDIS Participants, have a legal duty of care for animals while they are seeking treatment. That legal duty of care states that Pet Owners must ensure animals are watered, fed, sheltered.  Pet Owners can face legal prosecution if their pets are abandoned and neglected.

Close-up of a Rough Collie dog with a focused expression, sitting indoors on a black-and-white striped rug. The room in the background is furnished with a white couch, pillows, and a floor lamp, creating a cozy and inviting atmosphere ideal for crisis support or pet care.

Pets aren’t a piece of furniture to be left in a locked house, unattended to, if a Pet Owner has to go to hospital or respite. They are dependent, living, sentient beings that experience fear, hunger, distress, and happiness – just like humans do.

NDIS Participants are vulnerable and require a high level of security checks and training as the Support Worker may be accessing their home while they are in hospital or rehabilitation, how PetCloud makes that person ready for you is:

  • National Police checks
  • NDIS Worker Training
  • Liability Insurance
  • Right to work in Australia
  • ABN
  • Weekly Timesheets
  • Service Agreements
  • Quality Safeguards & Feedback

PetCloud is an NDIS registered organisation that has safeguards in place and mechanisms for feedback or complaints. This ensures that our most vulnerable are protected whilst still offering freedom of choice in the way that their allocated funds are spent.

It’s related to their disability

If another major NDIS support has been funded, then an ancillary support to help Participants meet their legal duty of care while they are receiving treatment relating to their disability is necessary. NDIS Preapproval is required.

It’s not funded elsewhere

Watch this short video below by the ABC about how little money Participants get on the Disability Support Pension.  The woman (Madelaine Stewart) in the Video is on $1,002 dollars per fortnight.  Her rent is $500 per week.  This means she has no money left over from the DSP to be able to afford to care for a pet.  

If she goes and gets a job, but if she makes over $204 per week, Centrelink takes fifty percent of every extra dollar. So if a NDIS Participant needs hospital treatment, they actually may have no financial capacity to privately pay for pet boarding – even though its their legal duty of care.

disability support pension and petcloud and should people with disabilities own pets

It’s value for money

PetCloud is affordable.

A person is sitting on a couch, taking a photo of their sleeping cat with a smartphone. The cat is curled up on the sofa, and plants are visible in the background, creating a serene moment of pet care during times when crisis support is essential.
This is an example of a daily pet photo update you will receive from a Pet Sitter via the PetCloud platform.

Some People have no family or friends network they can rely on

A person holds a smartphone displaying a photo of a small white and brown puppy sitting on a gray cushion in the background. The puppy appears in both the phone screen and in the background, looking towards the camera—a perfect companion for anyone seeking pet care during times of crisis support.
This is another example of a daily pet photo update you will receive from a Pet Sitter via the PetCloud platform.

Why PetCloud is Your Go-To Solution for Crisis Support Pet Care

PetCloud is a trusted, Australia-wide sharing economy platform that connects Pet Owners with home-based Pet Sitters. Pet Sitter services are available in key cities such as Brisbane, Sydney, Melbourne, Perth, Newcastle, Gold Coast, Adelaide, Darwin, and Hobart, ensuring that wherever you are, your pets are never far from the care they deserve.

We understand that when you need crisis support pet care, every second counts. That’s why you can post a job on PetCloud within minutes—it’s free and fast. Once your job is posted, available Sitters in your area can apply to care for your pet. You or your guardian or next of kin can then arrange a Meet & Greet with the Sitter of your choice to ensure it’s the right fit for both you and your pet. Once you’re satisfied, simply make a payment online through PetCloud before the service begins. This process is designed to be seamless, allowing you to focus on your recovery while knowing your pet is in safe hands.

A young woman with long hair lovingly cuddles a golden retriever. Text on the image includes a testimonial praising the Crisis Support Pet Care service, PetCloud, mentioning they brought a puppy to the hospital, with a five-star rating from Nicola in Waterford West, QLD.

Service Areas Across Australia

PetCloud’s platform is national and there are home-based Pet Sitters in major cities and regions across Australia. Including:

  • Brisbane
  • Sydney
  • Melbourne
  • Perth
  • Newcastle
  • Gold Coast
  • Adelaide
  • Darwin
  • Hobart

No matter where your patient or participant is located, PetCloud enables you to search for high-quality pet care is accessible when it’s needed most.

A map of Australia highlighting key locations, including Perth, Darwin, Cairns, Townsville, Bundaberg, Sunshine Coast, Brisbane, Gold Coast, Mid North Coast, Central Coast, Sydney, Canberra, Melbourne, Adelaide and Hobart. Each location is marked with a pin for easy reference in crisis support situations.

In times of crisis, PetCloud stands as a reliable partner, helping you find pet care for while you get the urgent treatment you need. The national network of home-based Pet Sitters can provide compassionate, flexible, and trustworthy care, so you can focus on what truly matters—your recovery.

For more information or to get started, visit PetCloud today. Book home-based, police checked and insured Pet Sitters to take care of your pets, so you can take care of yourself.

Find home-based crisis support pet care through PetCloud

A cheerful woman wearing a headset is shown on the left side of a banner with the text "Are you a Pet Owner? Need NDIS Support or Crisis Support Pet Care? Contact PetCloud. Email: ndis@petcloud.com.au Or Request a Call back today."

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