NDIS Participant Complaint Form

PetCloud is committed to enabling positive outcomes for its customers and always listening to the experience and feedback from the PetCloud Community. Your feedback is important as it helps us to improve our services and the PetCloud platform.

Feedback/Complaint Form

Provide us your Feedback

There are several ways you can provide feedback to PetCloud:

  1. Complete the online Complaint form
    2. or
  2. Request a Call Back

What happens once we receive your feedback?

We will acknowledge your feedback by either an email or phone as soon as practicable. A member of our Customer Support team may contact you to gather additional information. We aim to complete a review of your feedback and respond within 10 working days. If you are still unhappy with the outcome, you may request the matter to be reviewed by a member of PetCloud Executive team.

If you’re still dissatisfied with the outcome and wish to lodge a complaint to external agencies

Disability services:

If you are in New South Wales, South Australia, the Australian Capital Territory, Northern Territory, Queensland, Victoria or Tasmania, a complaint can be made to the NDIS Quality and Safeguards Commission by:

Telephone: 1800 035 544 (free call from landlines) or TTY 133 677. Interpreters can be arranged. Complete online form: https://forms.business.gov.au/smartforms/servlet/SmartForm.html?formCode=PRD00-OCF

If you are in WA, a complaint can be made to Health and Disability Services Complaints Office (HaDSCO)

Ageing Services:

Aged Care Quality and Safety Commission: www.agedcarequality.gov.au

Allied Health:

Health Care Complaints Commission: https://www.hccc.nsw.gov.au/