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PetCloud plays an important role in supporting NDIS Participants who have a love of pets to achieve positive outcomes and improve their physical and mental well-being.
There are 3 potential NDIS Funded Supports we offer in line with the goals in your NDIS Plan
and your disabilities:
Ancillary Care during Hospital Treatment or Rehabilitation
This involves Home Visits to your home to feed and water pets, or, your pets will go and board at the home of a Support Worker.
Animal Assisted Mentoring in the Community
This consists of including an animal (your dog) to help you in accessing pet friendly locations in the community, learning new skills, new social interactions and communication.
Assistance with Pet related Household tasks
A Support Worker will visit your home to assist you with tasks you need support with.Case Study
Animal Assisted Mentoring in the Community, coupled with Assistance with Household Tasks can achieve powerful outcomes for Participants such as increased confidence and independence, social participation and inclusion, and can also lead to economic participation.
Frequently Asked Questions
- Time management and task prioritization
- Communication and interpersonal skills
- Adaptability and perseverance
- Creativity
- Critical thinking and positive mindset
- Daily living and independence
- Social participation and inclusion
- Equitable access to quality services
- Informed choice and control
- On a case-by-case basis - Economic participation
- PetCloud has Support Workers nationally, Australia-wide
- Yes, however, it depends on whether you have a current plan, on the goals in your plan, on your disabilities, and whether you have enough budget to pay for the supports. Please contact our Booking Coordinator to discuss: [email protected]
- We have quality safeguards in place. Our Support Workers are trained in NDIS orientation, are police checked, and are vet-supported.
- We may be able to assist by finding a Support Worker with a dog of their own. We prefer to work with yours.
- Kitty Litter changes
- Backyard poo patrol
- Pet washing
- Kitty Litter changes
- Pet feeding
- Assistance with brushing, fur clipping, and dematting
- Driving your pet to the Vet
- We’ll work within the rules of your hospital and will try our best to make that happen if that is something that is possible.
Generic dog walking, on its own, is not funded under the NDIS. However, if a Support Worker assisting or supervising you while you walk your dog is tied to your plan’s goals, it may be fundable support.
The distinction the NDIS draws is between funding the dog’s exercise (not covered) and funding a Support Worker’s assistance with a daily living task you’re building independence in (potentially covered). It’s genuinely case by case, which is why we recommend talking it through with your NDIS Bookings Coordinator rather than assuming either way.
The distinction the NDIS draws is between funding the dog’s exercise (not covered) and funding a Support Worker’s assistance with a daily living task you’re building independence in (potentially covered). It’s genuinely case by case, which is why we recommend talking it through with your NDIS Bookings Coordinator rather than assuming either way.
A Support Worker helps with human centered supports. If having a Support Worker assist with dog-related tasks (walking, feeding, home visits, transport) is consistent with the goals in your NDIS plan, funding may potentially apply. PetCloud connects self-managed and plan-managed participants with trained, police-checked Support Workers for exactly this kind of support.
The NDIS doesn’t fund general pet care or the cost of owning a pet, that includes food, vet bills, and routine care unrelated to a disability support need. What it can fund is disability-related support that happens to involve your pet, like a Support Worker assisting with pet-related household hygiene tasks when those tasks are difficult for you to manage independently, or supervised Community access where your dog comes along.
Assistance animals (formally trained assistance or guide dogs) sit in a separate, more clearly fundable category. If that’s your situation, see our guide on [caring for an assistance dog as an NDIS participant].
Assistance animals (formally trained assistance or guide dogs) sit in a separate, more clearly fundable category. If that’s your situation, see our guide on [caring for an assistance dog as an NDIS participant].
Every NDIS plan is different, and eligibility depends on your goals, your funding categories, and how your plan is managed. The fastest way to get a clear answer is to speak with our NDIS Bookings Coordinator, who can talk through your plan with you and connect you with a Support Worker if it’s a fit. [Get in touch with our NDIS team].
PetCloud gets asked this often, and the short answer is that generic dog walking on its own isn't funded under the NDIS - it won't pay simply for your dog's exercise. What it can fund is a Support Worker's time helping you build independence in a daily living task, or supervising you in the community, where a dog walking session forms part of that support. If walking your dog connects to a goal in your plan, such as building routine, fitness or confidence, it's worth exploring this kind of NDIS support with your NDIS Bookings Coordinator.
PetCloud runs exactly this kind of program: under Animal Assisted Mentoring in the Community, a trained Support Worker accompanies you and your dog into pet-friendly community settings such as parks, shops and cafes, to build skills like communication, social interaction and confidence. These sessions are structured around the goals in your NDIS plan rather than your dog's exercise needs, which is the distinction the NDIS draws when assessing what NDIS support is fundable.
PetCloud can confirm the answer is no - the NDIS doesn't fund the purchase, adoption or general cost of owning a pet, including buying a companion dog. Assistance animals, dogs formally trained and accredited to perform disability-related tasks, sit in a separate, more clearly fundable category with their own assessment pathway. If that's your situation, speak with our NDIS Bookings Coordinator about what NDIS support is available.
PetCloud's short answer is not as a rule: general pet care and the everyday cost of pet ownership, including food, vet bills and routine grooming, fall outside NDIS funding regardless of your plan. What can be fundable is disability-related support that happens to involve your pet: a Support Worker assisting with pet-related household tasks you find difficult to manage independently, or supervised community access with your dog, when it's tied to a goal in your plan. Every plan is assessed individually, so it's worth discussing your situation as part of your NDIS support plan.
Focus on three things: whether dog walking assistance connects to a goal in your current NDIS plan, whether you have available budget in the relevant support category, and how your plan is managed. Self-managed and plan-managed participants can engage PetCloud directly for this kind of NDIS support. There's no blanket yes or no here - our NDIS Bookings Coordinator can review your plan with you and give you a clear answer.
PetCloud connects self-managed and plan-managed NDIS participants nationally with police-checked, NDIS-trained Support Workers who can assist with dog walking as part of a broader NDIS support arrangement, alongside home visits, community access and pet-related household tasks. PetCloud is not an NDIS Registered Provider, which means we work specifically with participants who self-manage or plan-manage their funding.
PetCloud's advice is to start with your goals, not the dog walking itself. At your next plan review, raise the daily living or community participation goal the support would sit under with your Local Area Coordinator or planner. Once that's reflected in your plan, self-managed and plan-managed participants can engage a Support Worker through PetCloud to deliver this NDIS support. Our Bookings Coordinator can help you prepare for that conversation.
PetCloud can help you build this case. The NDIS assesses support against reasonable and necessary criteria, including value for money. Useful evidence includes how the support connects to a specific goal in your plan, a written quote or service agreement showing cost and frequency, any relevant reports from your allied health team or support coordinator linking the activity to your functional capacity, and a comparison showing the NDIS support is more cost-effective than alternative ways of achieving the same outcome. PetCloud can provide a formal quote and service agreement to support your case.
How it works
PetCloud's friendly NDIS Bookings Coordinator is here to understand you and your goals, and connect you with reliable and trusted assistance near you.
1
Request
Request a Quote or 📞Speak to an Agent now from our NDIS Bookings Coordinator
2
Review
If you're happy to proceed, we will create an Agreement.
3
Meet
A trained screened support worker will come to your home.
Testimonials
"As an amputee I was so happy when I found Befrin via PetCloud in July 2022. We love the support we receive from Befrin. She's always enthusiastic when she arrives and my dog Olie absolutely loves her. Befrin is friendly, reliable and comes every day that she is scheduled and I trust her wholeheartedly with him. Our family really appreciates her and we hope to have a long relationship with her. As a person with a disability it is very challenging, so to have this service available is wonderful."
- Lachelle & Olie NDIS Participant and Pet Owner.
Thank you so much.
Creating an NDIS Plan
If you are eligible for the NDIS and have received an 'access decision' letter, the next step is creating your NDIS plan. If you don't yet have a plan, find out more about creating your NDIS plan here.
Managing your Plan
If you need help managing your Plan and invoicing, head here.
Your Safety & Security
PetCloud meets strict Australian government safety and quality requirements. Your safety and security is at the forefront of our mind at all times and that's why PetCloud's NDIS Sitters & Walkers are:
Fully Vet-supported
Police Checked
Given PetCloud Academy
Written Agreement
NDIS Training
Govt ID checks
Drivers Licence checks where applicable.
Pet Owner Reviews
Frank Pet Owner
Elke is wonderful! I got lots of photos of my happy dog Rupert throughout the day and she was happy to take him on even with some medication needs and slightly bung eye! He got on famously with the other dog being sat, was walked twice and I think was thoroughly exhausted by his new (more junior) friends Rosie and Nora!
Genevieve Pet Owner
Thank you so much for treating Quinn like part of the family. I loved the photo updates! Thank you for being patient and welcoming to my little puppy, she is very exhausted tonight and definitely had a brilliant time! I’d highly recommend Gaill, so much love and understanding of animals!
Leslie Pet Owner
Frank Pet Owner
Elke is wonderful! I got lots of photos of my happy dog Rupert throughout the day and she was happy to take him on even with some medication needs and slightly bung eye! He got on famously with the other dog being sat, was walked twice and I think was thoroughly exhausted by his new (more junior) friends Rosie and Nora!
Genevieve Pet Owner
Thank you so much for treating Quinn like part of the family. I loved the photo updates! Thank you for being patient and welcoming to my little puppy, she is very exhausted tonight and definitely had a brilliant time! I’d highly recommend Gaill, so much love and understanding of animals!
Leslie Pet Owner
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