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How Pet Owners can book a Pet Taxi

1

Install The PetCloud App

Then Post a Job for a Pet Taxi
1) Pick up trip and, a
2) Collection trip, in advance for the dates and times which align with your Vet or Grooming appointment.

2

Prepare your Dog with a Body Harness or Cat Carrier

If you don't have one, you can buy it online or pick one up from a pet store.

3

Your Pet is Picked Up

Your pet is picked up and taken to their appointment.

4

Your Pet is Collected from their Appointment

After the Vet or Grooming appointment is complete, your pet is picked up by a Driver and safely brought home.

Frequently Asked Questions

A pet taxi is a one-way trip for your pet with a driver on PetCloud, such as to the vet, the groomer or a sitter's home.

The fare is a per-kilometre rate based on the vehicle type, plus a time fee after the first 5 minutes, plus PetCloud's booking fee of 10%, capped at $40.

It's up to the driver, and many decline pets other than assistance animals. A pet taxi is set up for pets, so you don't need to worry about being turned away.

Uber Pet lets you ride with your pet in many Australian cities for an extra fee, but it's designed for you to travel with your pet. A pet taxi on PetCloud can take your pet without you, for example to the vet, the groomer or a sitter's home, with a driver who is happy to carry pets.

Pet taxi bookings are one-way trips. Book the return as a separate trip.

Use a secure carrier or harness, keep the trip calm, and avoid a big meal just before travel if your pet gets car sick. Tell the driver about anything they should know, such as anxiety or health issues.

A pet taxi on PetCloud is for local one-way trips. For interstate moves, use a specialist pet transport company that travels by road or air, and book well ahead. Check any entry requirements for the state you're moving to, make sure your pet's vaccinations and microchip details are up to date, and get your pet used to their travel crate beforehand.

Use a secure, well-ventilated carrier and buckle it in with a seatbelt or place it in the footwell, never loose on a seat. Line it with a familiar blanket, cover part of it to help your cat feel safe, and keep the car cool and quiet. Don't open the carrier until you've arrived somewhere secure.

Road rules in every state make it an offence to drive with an animal on your lap, and some states also fine drivers whose pets aren't properly restrained, including dogs on the back of utes. Use a crash-tested harness, a secured crate or a carrier so your pet can't distract you or be thrown forward in a sudden stop.

Your pet should be able to stand up, turn around and lie down comfortably in the crate. Measure your pet standing and lying down, add a few centimetres, and choose a crate with good ventilation and a secure latch.

No. A pet taxi is a booked one-way trip with a driver. A pet ambulance is an emergency service with trained staff and medical equipment, available in some cities. In a life-threatening emergency, call your nearest emergency vet straight away.

Drivers offering pet taxi trips must upload a current driver's licence, and each driver's listing shows their verification badges and reviews from confirmed bookings. Drivers on PetCloud are independent, so ask about their vehicle and how they secure pets before you book.

A pet taxi can take your pet to the vet if a driver is available. In a life-threatening emergency, don't wait for a booking: get your pet to the nearest open emergency vet as quickly as you can.

Yes. A cancellation fee applies once a ride is confirmed.

Sign up on PetCloud and apply to become a pet taxi driver. Drivers are independent contractors who choose the trips they take.

Pet Safety Riding Requirements

  • It is the Pet Owners responsibility to present Cats in a carrier and Dogs wearing a body harness & leash to our Drivers. All Drivers have seat belt adapters.
  • This service is for unaccompanied pets only. We are not licensed to transport Humans with their pets.
  • This is not an animal ambulance service. If a pet is ill, please phone an animal ambulance or a Mobile Vet.
  • Please ensure Grooming & Vet Appointments have been pre-booked before scheduling a Pet Taxi ride.
  • If a pet vomits or toilets, a cleaning fee of $100 is payable.
  • No Aggressive Dogs.
  • Posting a Job for a Pet Taxi is only confirmed once an available Driver accepts the Booking which notifies you and you fund your PetCloud wallet with adequate credits for the trip.

Customer Service

Email: [email protected]

Phone: 1300 66 77 85

Pet Taxi, a safe and convenient pet transport service

More Pet Owners, like you, prefer PetCloud's national network of Pet Taxis. When you book through PetCloud, you get:

  • Book your Pet Taxi via the App or via your Vet or Groomer's Business Portal. Fare estimates are provided in advance.
  • Fully track the status of your pet's trip, including real-time location and ETA, on the map.
  • Our drivers are Police Checked, hold an Australian Licence, and are trained in animal handling. To become a driver, visit.
  • Access National customer support by phone and email.

Thousands of Pet Taxis ready to drive your pet safely to the Appointments they need...

Book with Confidence



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Payment for Bookings before they begin is made into a PetCloud holding account. Funds are released by Pet Owners at the end of the booking.