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Customer Support

Daily Photo Updates

Daily Photo Updates on Wellness & Activity

Simple steps to engage a special care sitter ...

1

Post a Special Care Job

Post a job for special care in your area, read the reviews and select the best sitter for you.

2

Meet and Greet

Meet your chosen special care sitter for peace of mind.

3

Finalise Your Booking

Seamlessly book and securely pay using the PetCloud digital wallet.

4

Pack, Travel and Relax

Pack your bags, drop off your pet and relax knowing they are in the best care.

Frequently Asked Questions

Special needs pet care is extra care for pets that need close monitoring, such as pets recovering from an operation, older pets, or pets that need oral medication or injections.

Sitters on PetCloud who list experience with medical care can look after your pet at your home or theirs. Post a job describing your pet's condition and care routine, then compare listings and reviews from confirmed bookings before you choose.

Many sitters on PetCloud can. Before you book, tell the sitter exactly what your pet takes, the dose and the timing, and ask them to confirm their experience. A meet and greet is a good time to show them how.

Some sitters on PetCloud have experience giving insulin and other injections, so ask about this when you post your job. At the meet and greet, show the sitter your pet's feeding and injection routine, how the insulin is stored, and what your vet has told you to watch for.

Leave enough for the whole stay plus a few extra days in case your return is delayed. Keep it in the original labelled packaging, with written instructions for each dose.

Many older pets and pets with medical conditions cope best with fewer changes, so house sitting or home visits keep them in familiar surroundings. If your pet needs someone with them for most of the day, a stay at a sitter's home or 24-hour supervision may suit better. Your vet can help you decide.

Yes. 24-hour supervision on PetCloud starts from $50. Sitters set their own prices, shown on each listing.

Book as early as you can, especially for school holidays, Christmas and Easter, when demand and prices are highest. Booking early gives you time for a meet and greet and a short trial before you go.

Yes. Tell the sitter what triggers your pet's anxiety and what helps them settle, and ask them to keep your pet's usual routine. Familiar bedding, toys and a predictable schedule can help.

Give the sitter your pet's medication, written care instructions, your vet's contact details, any recent vet notes, and how to reach you or a backup contact. It also helps to let your vet clinic know who is caring for your pet while you're away.

For minor concerns, the sitter can use PetCloud's on-demand video vet consult. In an emergency, the sitter takes your pet to the nearest open emergency vet. Pet owners are responsible for any vet bills, so check what your own pet insurance covers.

Yes. Sitters send daily photo updates through the PetCloud app, so you can keep an eye on your pet's wellbeing while you're away.

Or post a job and let available Pet Sitters come to you...

This sends out an alert in a 25km radius and available sitters will come to you.

Special care when you can't be there.


Pet Professional Training

PetCloud collaborated with Senior Veterinarian Dr Mandy Paterson to create a practical training course for Pet Sitters to decrease the risk of injury or escape to pets in holiday care.

Police Checked Sitters

PetCloud conducts police checks on all sitters who stay in or visit your home.

Daily Text and Photo Updates

Want to know how your pet is going? Get regular photos and updates about your pet while you are away.

Secure Payments

Your payment is held securely until after your 24hr quality check window at the end of the booking.

Thousands of sitters near you.

Ready to care for when you can't be there ...

Book with Confidence



Safe Stays

Safe Stays

We help you book safe and secure pet stays.

Vet-supported Sitters

Vet-supported Sitters

We help you book safe and secure pet stays.

Police Checked

Police Checked

We ensure all sitters are police checked.

Agreement

Agreement

Our website provides a written agreement for your services booked.

Trained Minders

Trained Minders

Pet Care Training provided to sitters and walkers.

Secure Escrow

Payment for Bookings before they begin is made into a PetCloud holding account. Funds are released by Pet Owners at the end of the booking.