Privacy & Cookie Policy
Last updated 14th September 2022
PetCloud manages the information that we collect from you in accordance with applicable privacy legislation. In this Policy, "PetCloud", "we", "our" and/or "us" means
This Privacy Policy describes how PetCloud collects, uses, shares and handles your personal data, and sets out the rights and obligations that both you and PetCloud have in relation to your personal data.
By accessing https://www.petcloud.com or our mobile application (together, the "Services") you accept and agree to the Terms of Service of PetCloud's user agreement ("User Agreement"), and acknowledge that your personal data may be collected, used and disclosed in accordance with this Privacy Policy. Except for any terms that are defined in this Privacy Policy then all other defined terms shall have the same meaning as that defined in the User Agreement. Note that under PetCloud's Terms of Service, you must not use the Services if you are under 18 years old.
PetCloud may, from time to time, modify this Privacy Policy (and update the web page on which it is displayed). If we materially change the ways in which PetCloud uses or shares your personal data previously collected from you through the Services, PetCloud will notify you through your PetCloud account, your registered email address or other communication. You should check that account regularly.
PetCloud collects personal data when you pre-register with PetCloud. This includes your full name, email address and location. In circumstances where the below information is not provided to us, we may be unable to provide the Services to you and carry out our contractual obligations with you.
PetCloud collects personal data when you register with PetCloud. This includes:
If you register in certain countries, we also give you the option of providing a photo or video to be associated with your PetCloud user ID. If your personal details change, it is your responsibility to update your PetCloud account with those changes, so that we can keep our records complete, accurate and up to date.
To enable us to improve our existing services, to create new service features, and to serve you and others with targeted marketing communications, PetCloud collects information about the way you use the Services, including the transactions you enter into on the Services, your feedback rating (including any references requested using our 'Reference' feature), the bids you make, the comments you post, and the transactions you enter into with our valued affiliate service providers.
You may apply through our job application submission form provided by a third-party service provider. If you do so, we collect the information you make available to us through your application submission, such as your resume, links to other online profiles, and other information you choose to provide.
PetCloud may also receive and record the following information from your internet browser and computer, including through cookies and similar technologies, when you use the Services:
If you use a location-enabled PetCloud service, if you allow us, we receive and process information about your precise location (for example, through GPS signals sent by your mobile device). We may also collect the precise location of your device when the app is running in the foreground or background or when the app is closed. We may also use a range of different technologies to confirm your location. When you use the Services, we also infer the general location of your device and the geographic regions our users come from. For example, your IP address may indicate your general geographic region.
For more information on how we use cookies and other similar tracking technologies, please see the section on Cookies and Similar Technologies below.
In addition to data collected from your submissions, we also receive data from certain third parties, such as social media sites that you connect to your account (including Facebook, LinkedIn, Twitter and any other site you which you enable from time to time) as well as from identity verification service providers and other PetCloud group companies.
We work with third party verification providers to perform police history checks or background checks on taskers, and receive publicly available information such as court decisions.
We may also receive additional information about you from third parties such as data or marketing partners and combine it with other information we have about you.
You are not anonymous to us when you log into the Services or post any content (including tasks, items to be supplied, bids, comments or feedback) on the Services or any associated forum.
When you:
your user ID and all the material that you post is visible and searchable to us, other PetCloud users and is also publicly available to other internet users. We strongly encourage you to use caution and discretion when posting and carefully consider whether and what to post or how you identify yourself on the services.
PetCloud does not in any way control, and does not accept any responsibility or liability whatsoever for, the disclosure or use of personal data which is voluntarily posted by you in a publicly accessible area of the services.
PetCloud may use the information we collect for the following purposes:
Identification and authentication
Legal ground(s) for use: We need to perform this function in order to allow you to access the Services.
To protect PetCloud and the users of the Services
Legal ground(s) for use: It is in our (and users) legitimate interests to ensure that the Services are secure.
To customise the content and any advertising displayed on the Services and permit content on the Services (such as postings, marketing or third party advertisements) to be targeted, on an aggregate basis, to the users for whom it is most likely to be relevant
Legal ground(s) for use: It is in our legitimate interest to provide you with content and advertisements that are tailored to your interests.
To improve the Services and develop new service features
Legal ground(s) for use: We need some of your personal data in order to provide the services to you; it is in our legitimate interests to provide you the best possible services.
To provide, maintain and protect the Services and to verify the identity of authorised users of the Services
Legal ground(s) for use: We need to perform this function in order to provide a safe and secure environment for our users and we have legitimate interests in protecting the integrity of the Services we offer.
Providing your information to a user with whom you have or had a contract facilitated by PetCloud
Legal ground(s) for use: We need to use your personal data in this way to provide the Services you request.
As required by law, order of a court, tribunal or regulator or if PetCloud reasonably believes that the use or disclosure of the information is reasonably necessary for enforcement related activities
Legal ground(s) for use: On such occasions, we are required by law to process your personal data.
To ensure that PetCloud receives payment of the fees due to it Legal ground(s) for use: We need to use your personal data in this way to fulfil a contract between you and us
To contact you to inform you about promotions or upcoming changes or improvements to the Services
Legal ground(s) for use: We only contact you for marketing purposes with your consent; we may contact you regarding changes in the Services because it is in our legitimate interests to keep you informed about service changes that may affect you. See section below for further detail about marketing.
To contact you to Administer our User Agreement
Legal ground(s) for use: For example, we may notify you of a breach, or action a request for a take down notice in response to a claim of copyright infringement.
To Conduct Research
Legal ground(s) for use: It is in our legitimate interests to improve the Services through user questionnaires and feedback requests via the Services.
To Expand our user base, including marketing communications to be targeted to potential users
Legal ground(s) for use: It is in our legitimate interest to inform potential users about the Services we offer.
To develop our relationships with affiliate service providers and provide or arrange internal or external verification services obtained by you via the Services
Legal ground(s) for use: It is in our legitimate interests to engage service providers and verification services.
To generate data reports on an aggregated, non-personally identifiable basis, for both internal and third party use, but subject to any applicable laws (for example, we may show advertisers or investors trends relating to the general use of the Services); and
Legal ground(s) for use: It is in our legitimate interests (and the interests of our partners and affiliates) to understand how you and other users engage with the Services.
Your contact information may also be used for accounting, invoicing and billing purposes, marketing purposes, by third party service providers to PetCloud, and to respond to any enquiry you make
Legal ground(s) for use: It is in our legitimate interests to engage service providers to assist us in delivering the Services you request.
When you contact PetCloud, we may keep a record of the communication(s) between you and PetCloud to help resolve any issues you might have
Legal ground(s) for use: We retain information when we are required to do so by law and because it is in our legitimate interests to protect our legal rights.
If other user(s) of the Services already have your userID (or other information identifying you), and you have chosen to upload a photo or other personal data to your PetCloud account, we may show those user(s) that personal data
Legal ground(s) for use: We display your photo to other users who have your userID only with your consent, which you supply by uploading your photo.
The Services allow you to review your experience dealing with others on the Services, who may in turn leave reviews about you. We compile these reviews to provide an aggregate rating for each user, which will publicly appear along with your profile. Please be aware that other users may rely on this rating when deciding whether to engage with you.
Profiling and data analytics
We (or our service providers on our behalf) may collate information about you and your preferences, to identify market segments and use that information for data analytics and direct marketing.
We (or our service providers on our behalf) may use your name, street address, email address, phone number, and data collected from cookies and similar technologies about how you use the Services (including tasks created and certain actions taken on the site) to conduct data analytics, including the creation of look-alike audiences. We use the results of data analytics for marketing, product and service development, and policy development.
We do not use sensitive information for data analytics.
PetCloud uses cookies and similar tracking technologies for a number of purposes including to access your information when you sign in, keep track of your preferences, direct specific content to you, report on PetCloud's user base, and to improve PetCloud's services. We also use cookies or anonymous identifiers when you interact with our affiliate service providers (for example, when you integrate your PetCloud account with your Facebook profile) and as further described below.
We use the following types of cookies and similar technologies:
Strictly Necessary Cookies
We use cookies and similar technologies that are necessary to the operation of the Services. This includes technologies that allow you access to our website, services, mobile app or that are required to identify irregular site behaviour, prevent fraudulent activity and improve security, or that allow you to make use of our functions such as saved search or similar functions;
If you change the settings on your internet browser to block or restrict cookies (including cookies associated with the Services), or to indicate when a cookie is being set by PetCloud, the Services may not work as intended. You should remember that, while you may still be able to use the Services if your cookies are disabled, the Services may not function properly on your device and you may not be able to take advantage of certain PetCloud features.
Functionality Cookies
We use cookies and similar technologies that allow us to offer you enhanced functionality when accessing or using the Services. This may include identifying you when you sign into our website, keeping you signed in as you browse or keeping track of your specified preferences, interests, or past items viewed so that we may enhance the presentation of content on our website and mobile app.
Performance Analytics Cookies
We use cookies and similar technologies to assess the performance of the Services. We use this information to analyse and help us understand how you and other visitors use the Services so we can improve the content or layout of the Services. We also use this information to track the number of our visitors and analyse the popularity of the features we offer.
Advertising Cookies
We may use first-party or third-party cookies and similar technologies to deliver content, including ads relevant to your interests. This includes using technologies to understand the usefulness to you of the advertisements and content that has been delivered to you, such as whether you have clicked on an advertisement.
You may reject first-party advertising cookies and similar technologies through your browser settings (as described below). To learn more about the use of cookies or other technologies to deliver more relevant advertising and to control or opt out of the collection and use of the data by these third party tools, visit here.
Browser and System Controls
You may set your browser or operating system to limit certain tracking or to decline cookies, but you may not be able to use certain features on the Services which require such cookies. Each browser and operating system is a little different, so please check your browser or operating system's settings or help section to learn more about how to delete or disable cookies and tracking.
If you wish to prevent your data from being used by Google Analytics, Google has developed the Google Analytics opt-out browser add-on available here, and you can manage your Google accounts here.
PetCloud may disclose the information We collect from you as follows:
Your account is protected by a password for your privacy and security. We take reasonable steps to protect your personal data from unauthorised access, use and disclosure, however we cannot guarantee the absolute security of that information, or that our systems will be completely free from third party interception or are incorruptible from viruses. We cannot and do not guarantee that information you send from your computer to us over the Internet will be protected by any form of encryption (encoding software). In light of this, we cannot and do not ensure or warrant the security or privacy of your personal data, including payment and account details. You transmit your personal data to us at your own risk. You are entirely responsible for maintaining the security of your passwords and/or account information.
The Services may contain links to third party websites including the networks of our valued affiliate service providers, advertisers, and PayPal, or make available services obtained from third parties, including verification services by third party verification providers. If you follow a link to any of these websites, for instance PayPal payment system, or use any services obtained from third party service providers via the Services that requires you to provide personal data directly to such third parties (for instance third party verification providers), note that they have their own privacy policies. If you use the Services to link to another site, or use a service obtained from a third party service provider via the Services, you will be subject to that site's or third party's terms and conditions of use, privacy policy and security statement. We strongly encourage you to view these before disclosing any of your personal data on such sites. PetCloud does not control, and does not accept any responsibility or liability for, the privacy policy of, and use of personal data by, any party other than PetCloud, including any user of the Services, the operators of any website to which the Services link, or third party service providers to whom you directly provide your personal data (including sensitive information if relevant) to.
When you use the Services, some of your personal data may be transferred to other PetCloud group companies (such as our headquarters in Australia) outside the European Economic Area ("EEA") in countries that do not have equivalent data protection laws to the EEA. We may also engage service providers for the purposes detailed above that are located outside the EEA. We take steps to ensure your personal data is safe and secure when transferring it outside of your country of residence. For more information, please contact us as provided below. In particular if the recipient is in a country that is not subject to an adequacy decision by the European Commission, we may enter into the 'standard contractual clauses' with the recipient. For this reason, PetCloud UK Limited has entered into 'standard contractual clauses' with PetCloud Pty Limited. These are contractual clauses that contain standard commitments approved by the EU Commission protecting the privacy and security of the information transferred.
When you register on the Services you may be given the opportunity to elect ("opt-in") or decline (“opt-out”) to receive updates on our latest services, news and special offers, and those of our valued affiliate service providers ("Marketing Material"), via your PetCloud account, personal e-mail address, post or telephone. If you conclude a transaction on the Services, you may also be given the opportunity to opt- in to receive Marketing Material from PetCloud and our valued affiliate service providers.
Once you opt-in to receive Marketing Material, you may, at any time, opt-out of receiving Marketing Material. To opt-out go to the 'Manage Account' link on the Services, choose 'Settings', then 'Notification Settings' and update your preferences. You can also click on the "unsubscribe" link in any email containing Marketing Material that we send you, or you can request an opt-out by emailing PetCloud using the contact information provided on the Services. If you no longer consent to receiving Marketing Material then you must opt-out in one of these ways.
PetCloud may contact you as the result of a referral by another user of the Services who has provided us with contact information, such as your name and email address. The use of contact information received in connection with a referral will be governed by this Privacy Policy. You may, at any time, opt-out of PetCloud's referral system by emailing PetCloud using the contact information provided on the Services.
PetCloud reserves the right to send you administrative and account-related messages even if you opt out of receiving Marketing Material.
Rights in Certain Countries. In the European Economic Area and certain countries, users have the right to access, edit, update, restrict processing and/ or delete the personal data that we hold about you by contacting us. Where we process your personal data with your consent, you may withdraw it at any time. You also have a right to object to processing based on legitimate interests. These rights may be limited in some circumstances, for example, if:
We need to prevent information in our systems from being accidentally or maliciously destroyed. This means that, where you delete information from the Services, residual copies of that information on our active servers, as well as any corresponding information on our back-up systems, may not be immediately deleted.
If you have concerns about how we handle your personal data or require further information, please email PetCloud using the contact form provided on the Services. If you have unresolved complaints, you have the right to complain to a data protection authority.
Location Information. You can prevent your device from sharing precise location information at any time through your device’s operating system settings.
Do Not Track. There is no accepted standard on how to respond to Do Not Track signals, and we do not respond to such signals.
We retain your personal data for as long as is necessary with regard to the purposes for which it was collected or lawfully further processed, or for as long as may be necessary in light of our legal obligations or in order to allow us to pursue, defend or exercise legal claims.
We do not knowingly collect, maintain, or use personal data from children under 18 years of age, and no part of the Services are directed to children. If you learn that a child has provided us with personal data in violation of this Privacy Policy, please alert us using our contact information below.
If you have any questions about this Privacy Policy or about the manner in which we process your personal data, please contact us: https://www.petcloud.com.au/contact
COUNTRY SPECIFIC TERMS
If you are a user who has your PetCloud platform account in (or the Services are performed in) Australia then the following terms will also apply to or may vary this Privacy Policy, to the extent specified:
a. a reference to 'personal data' shall also mean 'personal information' as defined in the Privacy Act 1988 (Cth);
b. a reference to 'sensitive information' has the same meaning given to it in the Privacy Act 1988 (Cth); and
c. if we collect, use or disclose any information from you in accordance with this Privacy Policy that is also sensitive information (such as information relating to police checks conducted on users), then we will seek consent directly from you each time we collect, use or disclose your sensitive information, including for direct marketing purposes. We will not use or disclose your sensitive information for any other purpose unless the purpose is directly related to the primary purpose for which your sensitive information was collected.
If You are a User who has Your PetCloud Platform account in (or the Services are performed in) New Zealand then this policy does not limit or exclude any rights that You have or may have under the Privacy Act 1993 (Privacy Act). For further information on this Act, please see www.privacy.org.nz.
If You are a User who has Your PetCloud Platform account in (or the Services are performed in) Singapore then this policy does not limit or exclude any rights that You have or may have under the Personal Data Protection Act 2012 of Singapore. For further information on this Act, please see https://www.pdpc.gov.sg/.
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